Frequently Asked Questions

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Made-to-order

We are currently operating on a made-to-order basis, meaning every piece is created one of a kind for you. This process can take between 4 and 6 weeks. We will provide an update on your item as it nears completion and prepares for delivery.

Shipping

All items are shipping from Australia. We are currently offering complimentary shipping in Australia and to New Zealand. Shipping to NZ may incur duties and/or taxes as outlined by NZ customs – import duties are calculated on the customs value of the goods in New Zealand dollars.
Mineraleir is not responsible for any extra cost, duty or tax on the goods once shipped. Please check the official NZ customs website for details.

Global shipping can be easily arranged. Please email concierge@mineraleir.com for assistance.

Gifts

You can send jewels direct as a gift, simply fill in the gift card details in the yellow box at the check out. Items will be beautifully packaged and sent with a custom created card.

Warranty

We endeavour to provide the most reliable products we can, in some cases manufacturing imperfections can occur. Please see our Warranty and Product Care page to learn more.

Returns

At this time, all Mineraleir made-to-order sales are final. If you deem your product to be faulty upon receiving it, please email concierge@mineraleir.com with your order number, product details and reason.

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