FAQ’s New
Frequently Asked Questions
Shipping
All Australia/NZ orders are dispatched from Australia via Shippit or DHL. We currently offer complimentary shipping within Australia (excludes any potential sale items).
All other orders are dispatched from our South East Asian distribution hub, meaning fast effective shipping via DHL worldwide.
Shipping outside of Australia may incur duties and/or taxes as outlined by each country’s customs. Mineraleir is not responsible for any extra cost, duty or tax on the goods once shipped. Please check your official customs website for details.
Made-to-order
Any ‘Demi-Fine’ items listed as ‘Pre-Order’ will require a 2-4 week production time.
All fine jewellery items are created on a made-to-order basis, meaning every piece is created one of a kind just for you. We are always happy to make customisations to Mineraleir fine jewellery pieces, although this will impact the lead time. Please reach out to concierge@mineraleir.com
Gifts
You can send jewels direct as a gift, please leave a comments in your ‘order notes’ when checking out. Special requests such as wrapping and cards will extend dispatch date.
Warranty
We endeavour to provide the most reliable products we can, in some cases manufacturing imperfections can occur. Please see our Warranty and Product Care page to learn more.
Returns
Mineraleir currently offers returns to Aus/NZ customers only:
Customers must notify concierge@mineraleir.com within 7 days of receiving a shipment. A return shipping label will then be issued:
AUS customers: a fee of $10.00 will be deducted from the purchase to cover some shipping costs.
NZ customers: a fee of AU$30 will be deducted from the purchase to cover some shipping costs.
If you are based outside of Aus/NZ, please contact for special assistance.
If you deem your product to be faulty upon receiving it, please email concierge@mineraleir.com with your order number, product details and suspected fault. Mineraleir will supply a return shipping label. It is required to be returned within 14 days. Should the item be confirmed as faulty, customers may choose between a full refund or full store credit.